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Website Policies

CUSTOMER SERVICE

Aventuras Patagonicas customer service can be contacted in the following ways:

US Toll Free: 888.203.9354
International: 303.447.2858
UK Toll Free: 0800.404.9183
Fax: 303.417.0789

Email: summit@patagonicas.com

Mailing Address

1303 Sumac Ave.
Boulder, CO 80304
USA

DELIVERY METHODS

We have over 28 years of guiding experience on Aconcagua.  Aventuras Patagonicas has guided over 200 successful Aconcagua Expeditions.

Professionally Certified Mountain Guides

Information packages, brochures and DVDs are delivered via US mail, priority mail and express mail if needed. All packages are shipped from the US only. Shipping charges only apply to DVD shipment ($4 US/Canada, $8 International).

RETURN/REFUND POLICY

If a trip participant cancels at any time before the activity, there will be no refund of deposit. The trip fee balance is due in full 75 days before the starting date of that activity. If the participant cancels less than 75 days before the starting date, there will be absolutely no reimbursement of fees. Aventuras Patagonicas is not responsible for the terms and conditions of any airline tickets. Aventuras Patagonicas is not responsible for lost, stolen, or damaged baggage or equipment, or any expenses incurred in the event of such loss or damage. If Aventuras Patagonicas chooses to cancel a trip for reasons other than the above stated, payment will be refunded in full.

No refunds will be given for fees paid for shipment of DVD’s. DVD’s are not returnable to Aventuras Patagonicas for refund.

AVENTURAS PATAGONICAS PRIVACY POLICY

Our Commitment To Privacy

Your privacy is important to Aventuras Patagonicas. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Aventuras Patagonicas website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information
  • (etc.)

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please Contact Us.